One of the models for the character of Sanderson, the manager / coach in the book, is my new friend Isao Yoshino, who was one of Shook’s first managers at Toyota in Japan.
There are many questions that we can ask in support of problem solving, but they differ in the intention and outcome of problem solving ownership.
To learn more tips from me about asking effective questions and listening, two of the most important leadership and coaching skills, please see two of the articles I’ve written for the Lean Post: How have you practice becoming a better problem solver or a better coach in support of problem solving?
What have you found helpful in asking more effective questions?
A few weeks ago I joined my coach, friend and colleague Margie Hagene at a San Francisco hospital to help them learn and practice problem solving thinking through the Thedacare Center for Healthcare Value.
I love working with Margie and have become a better leader and coach since we first met four years ago when I was the Director of the Lean Promotion Office at Sutter’s Palo Alto Medical Foundation.
That is, in an interview, a candidate is usually seated directly across the employers and is asked questions about various things that he had claimed in his resume.
It is important for both the interviewer as well as the interviewee to ask appropriate questions which will help both of them understand each other well.
Employers during interview process look for candidates with specific skills.
One such important skill is a problem solving skill which is very essential to impress them.