Communication is considered to be the most important ingredient of the management process.
Interpersonal and two way communication is fundamental to all managerial activities.
It is a meaningful interaction among people so that the thoughts are transferred from one person to another in such a manner that the meaning and the value of such thoughts is same in the minds of both the sender of the communication as well as the receiver of the communication. Information and knowledge about all these aspects makes the operations of the organization comparatively trouble free and it is the management's responsibility to ensure that employees have obtained all the necessary information about these different aspects and get the necessary feedback relative to these aspects.
This is a very important aspect, otherwise an idea, no matter how great, is useless until it is transmitted and fully understood by others. This would make the workers aware of their own duties and responsibilities as well as the instructions and directives from the upper levels of management hierarchy and also their own suggestions, grievances and feedback.
The scope for a two-way means of consulting and exchanging facts, opinions and ideas between management and employees pertain to the knowledge of: i. Communication can be defined as "the process by which a person, group or organization (the sender) transmits some type of information (the message) to another person, group or organization (the receiver)".
It is a meaningful interaction among people so that the thoughts are transferred from one person to another in such a manner that the meaning and the value of such thoughts is same in the minds of both the sender of the communication as well as the receiver of the communication.This is one reason why, generally speaking, groups form on the basis of intellect similarities so that the group members are at a similar level of thinking and communicating. Proper communication eliminates delays, misunderstanding, confusion, distortions and bottlenecks and improves coordination and control.The communication cannot be understood by all members if some members of the group are highly intelligent or highly technical and others are not. It is a basic tool for motivation and improved morale.It seems that there is a direct correlation between employee communication and profitable operations of an organization.As a senior executive noted: "The best business plan is meaningless unless everyone is aware of it and pulling together to achieve its objectives.Studies conducted by Gary Benson, through a survey questionnaire sent to personnel managers of 175 of the largest companies in Western States in America indicated that written and oral communication skills are critical not only in obtaining a job but also in performing effectively on the job.The questionnaire contained some questions regarding the factors and skills that are most important in helping graduating business students obtain employment.The message is dispatched to the receiver with the help of channels of communication.The receiver takes the delivery of the message and provides feedback to the sender.Many operations have failed because of inadequate communication, misunderstood messages and unclear instructions.Communication skills can make or break a career or an organization.