Define Problem Solving Process

Define Problem Solving Process-34
Before you can solve the problem, you must truly understand what it is.This means brainstorming about the process, using a Pareto Diagram to prioritize potential obstacles and creating a process flow diagram of what is currently going on.After you have the problem defined, the model leads you through analyzing data you gather about the process, determining the root cause of the problem, and identifying possible solutions to the problem.

Before you can solve the problem, you must truly understand what it is.This means brainstorming about the process, using a Pareto Diagram to prioritize potential obstacles and creating a process flow diagram of what is currently going on.After you have the problem defined, the model leads you through analyzing data you gather about the process, determining the root cause of the problem, and identifying possible solutions to the problem.

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After the best solution is implemented, the model leads the team to monitor the impact of its revisions to make sure that the problem is truly solved.

The problem-solving model, introduced below, incorporates an effective set of skills into a step-by-step process.

There is a complex and ever-changing web of relationships that exist and as a result, the actions of one person will often have either a direct impact on others or an indirect impact by changing the environment dynamics.

These interdependencies enable humans to work together to solve more complex problems but they also create a force that requires everyone to continuously improve performance to adapt to improvements by others.

Problem-solving is important both to individuals and organizations because it enables us to exert control over our environment.

Fixing things that are broken: Some things wear out and break over time, others are flawed from day-1.

Problem-solving can be applied to the anticipated future events and used to enable action in the present to influence the likelihood of the event occurring and/or alter the impact if the event does occur.

Improving performance: Individuals and organizations do not exist in isolation in the environment.

By Wayne Stottler, Kepner-Tregoe For over 60 years, Kepner-Tregoe has been helping companies across industries and geographies develop and mature their problem-solving capabilities through KT’s industry leading approach to training and the implementation of best practice processes.

Considering that problem solving is a part of almost every person’s daily life (both at home and in the workplace), it is surprising how often we are asked to explain what problem solving is and why it is important. It is the methods we use to understand what is happening in our environment, identify things we want to change and then figure out the things that need to be done to create the desired outcome.

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