Brainstorm about solutions to remedy these inefficiencies.
Then, test these solutions, gather new data and begin your critical thinking process again.
Critical thinking in customer service decisions keeps you from unnecessarily losing customers, and – in the long run – it may even improve your image.
Devra Gartenstein founded her first food business in 1987.
But doing so may cast an even more negative light on your business than the original negative review.
A critical examination of the situation might lead you to wait a day to collect your thoughts, and then to respond in a measured, constructive manner.To think critically about operations, identify areas where you can collect and analyze data – such as the average dollar value of the items your production staff makes in an hour.Use this information to pinpoint areas that can be improved.It can be particularly difficult to use critical thinking when making decisions about personnel, because relationships and interactions can be so complex and charged.An employee may irritate you but that employee might still do excellent work.The more effectively you organize your work flow, the more efficiently your work gets done, and the more money your company earns.Critical thinking helps you examine processes, evaluate their efficiency and then make decisions about new systems and technologies.Decision Making Effective decision making involves the ability to identify consistently and select the best choice among multiple options. For the decision making process one may use a decision making model. By AMA Staff What Does It Mean to be a Critical Thinker? About the Author(s) AMA Staff American Management Association is a world leader in professional development, advancing the skills of individuals to drive business success.Critical thinking is a way of looking at things to find the truth in a situation, based on evidence, observation, and logic, versus what we infer or assume. AMA’s approach to improving performance combines experiential learning—“learning through doing”—with opportunities for ongoing professional growth at every step of one’s career journey.It involves the ability to view a situation from different perspectives in order to formulate the best possible course of action. AMA supports the goals of individuals and organizations through a complete range of products and services, including seminars, Webcasts and podcasts, conferences, corporate and government solutions, business books and research.