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To solve problems effectively, you need to use a good problem-solving model. Its steps include defining a problem, analyzing the problem, identifying possible solutions, choosing the best solution, planning your course of action, and finally implementing the solution while monitoring its effectiveness. All other logos or trademarks are the property of their respective owners.
Nothing here is likely to be brand new to anyone, but it is the pure acknowledgement and reminding of the process that can help the problems to be solved.
The normal process for solving a problem will initially involve defining the problem you want to solve.
Then, when problems do occur, we know exactly what steps to take to help ensure that our solution really will “make it go away.” While there are different variations to an SPS (, etc.), they all follow the same basic steps. Define the Problem It is important to write a problem statement that is easily understood and is stated purely in terms of measurable or observable symptoms.
At this point, there should be no mention of suspected causes or possible solutions. A good problem statement might look something like this: “High (greater than 8 ppb) trace metals in one of our hardmask products are causing unacceptably high defect counts with our most important customer.